This document sets out when and to what extent LendSpace refunds paid services. It supplements the Terms and Conditions.
1. General principle
The Client may cancel a paid service. The refund amount depends on whether the Client has started using the space and how far in advance they gave notice.
2. Day pass
- Cancelled before the visit date — full refund.
- On the day, before arriving — full refund, provided notice is given before 12:00.
- After the visit has started — no refund; the service counts as delivered.
3. Week and Month passes
- Cancelled before the start date — full refund.
- After the term has started — the value of unused full days is refunded. Days already used are charged at the Day rate (₾30 per day) and any meeting room time used at current rates.
Example: a Client pays ₾490 for a month and cancels after 5 days of attendance. 5 × ₾30 = ₾150 is withheld and ₾340 is refunded.
Days on which the Client did not attend while the term was running count as unused only if the plan is cancelled as a whole; individual missed days are neither compensated nor carried over.
4. Meeting room
- Cancelled at least 24 hours before the start — full refund, or the time is returned to the Client's plan allowance.
- Less than 24 hours, or no-show — no refund; the booked time counts as used.
5. When no refund is given
- the service has been delivered in full;
- access was ended because of a serious or repeated breach of the house rules set out in the Terms and Conditions;
- the Client did not attend during the paid term and gave no notice of cancellation before it ended.
6. How to request a refund
Write to us on Telegram, WhatsApp or by email, stating:
- the first and last name used for the payment;
- the date and amount of the payment;
- the plan purchased;
- the reason for cancelling.
We review requests within 3 business days and reply through the same channel the Client used to reach us.
7. Timing and method
Refunds are issued by the same method used for payment — to the bank card or account used for the original transaction. Refunds in cash or to different account details are not available.
We send the refund within 5 business days of agreeing it. How long it takes to arrive depends on the Client's bank and is usually up to 10 business days.
Payment service fees charged on the original transaction are not refundable where the Client initiates the cancellation.
8. If we cannot deliver the service
If the Coworking is unable to provide the access paid for — because the space is closed, due to a fault, or for any other reason on our side — the Client is refunded the full value of the unused term with nothing withheld. At the Client's preference, the plan may instead be extended by the corresponding number of days.